Take the SCENT STYLE QUIZ and get a 15% OFF * FREE UK SHIPPING ON ALL ORDERS OVER £30

Terms & Conditions

Terms + Conditions
By using this site you are agreeing to follow and abide by our Terms & Conditions. We may revise the Terms & Conditions at any time without notice to you. 
Throughout these Terms & Conditions, we will refer to ourselves as ‘Holistic London’, ‘us’ or ‘we’.

Trading Terms
These Terms & Conditions will apply to all orders for the purchase of goods from the Holistic London website.
By placing an order you are indicating your acceptance of these Terms & Conditions.
By placing an order you are indicating that you are an authorised user of the credit or debit card used to make your purchase and that there are sufficient funds to cover the cost of the goods.
It is your responsibility to inform us of any changes to these details as soon as possible. This does not affect your statutory rights as a consumer. 

Prices
All prices are as stated on Holistic London website, although Holistic London reserves the right at any time to revise the price of goods at any time. All final prices are in UK Pounds Sterling. When prices are shown in other currencies, these prices are based on a WebserviceX currency conversion updated on a daily basis. Your bank may use a different conversion rate and may charge you for a foreign currency transaction if it is not a Pound Sterling account. Prices are shown including VAT, although VAT will not be charged on orders with a delivery address outside the UK.

Discount Codes & Promotions
Please note that there are certain items for sale that will be excluded from all promotions and discount codes. Sale items and gift vouchers are excluded from promotional discounts.

Warranties
Holistic London is unable to provide any warranties in relation to goods provided over and above its statutory obligation to provide goods of satisfactory quality in accordance with the Consumer Rights Act 2015. This does not affect your statutory rights as a consumer.

Cancellation Period
The cancellation period for sales through the Holistic London website is 14 days from the day after the customer receives their order. In order to receive a full refund, it is the customers' responsibility to return the item to Holistic London in its original and unused state. Failure to do so may result in compensation being recovered by Holistic London up to the original sale price.

Copyright & Intellectual Property
All intellectual property rights in the website including the logo, graphics, text and products are owned by Holistic London and are subject to copyright and other intellectual property rights held by Holistic London and its affiliates.
You may not copy, reproduce, modify, distribute or display any part of this site or products without prior written permission. The entire content of the site is copyrighted under applicable copyright laws.

Trade Mark
Holistic London is a registered trademark which at no point may be used without the express permission of Holistic London. To do so without our permission will result in possible legal action being taken.

Use of the Site
The use of our site www.thisisholisticlondon.com and its content is intended for the personal and non-commercial use by the users of our site. If you use our website in any way we haven't authorised, then we might claim for damages or report you for criminal offences. Your use of this website and any dispute about it is subject to the laws and jurisdiction of England and Wales.
You may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from www.thisisholisticlondon.com in whole or in part without the express authorization of Holistic London.
Images on the Holistic London website are a property of Holistic London and may not be used for commercial purposes without permission of Holistic London - who reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this website.
You may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content of the Holistic London website without first obtaining written permission from Holistic London.

Availability of Website
We will use all reasonable endeavours to ensure that this Website does not have any problems and that the goods displayed are available. However, we cannot guarantee the availability of the Website or that any goods on the Website are in stock or available.

Right to Alter Terms & Conditions
We reserve the right to alter these terms and conditions without notice from time to time.

Jurisdiction
These terms and conditions will be governed by the laws and jurisdiction of England and Wales and by using the Website you agree to submit to the exclusive law of the courts of England and Wales.

Out Of Stock
We cannot guarantee your exact item will be in stock. If your item is not in stock, we will notify you by e-mail. You will always be notified with the option to cancel your order if you would rather not wait.